![]() Take the help, or leave it, I'm off to paint my run your business your way and I will continue to send signed and tracked. You can cover it for the same amount of insurance, as you can, with signed, so it's not a coverage/insurance issue, like you thought it was. I am trying to help it stop happening again, and you can do that, through sending tracked only, not with a signature So it seems you have changed the your mind? You have gone from telling me it cant be done to, it can be done but you have to register. If they use the app then they need to register - this customer clearly stated she already has the UPS app. They don't need a profile they can call the local PUP at UPS which is what this customer wanted to do. The customer can change the options for delivery easily. I looked at your shop page, it's not there at all, not that many people would look, but if they did, they wouldn't see it, as it's not thereĪbout 3/4 the way down the description, after clicking "learn more" it says, but most people don't get that farĢ. The customers should read the emails, shop notes and descriptions. So the signature point is All parcels internationally are sent signed and tracked and i t states that on my shop. *** The customer wants to pick up the parcel from a UPS access point*** this is what she wanted me to rearrange for her, I can't, only the buyer can redirect. Instead this is a debate about whether to send signed or not. I feel like everything else suggested is complicated,Īgain - the customer has the power to change the method of delivery, in this case the customer is refusing to help herself and demanding that I do the adjustments for her, I do not have the power to do this. It's the most common sense method and best compromise. I understand what might work for others but it also sounds like others have experience with lost parcels, compensation and over charging customers to counter these issues, I prefer not to deal with missing parcels or over pricing - I just send signed insured & tracked and give the customer the option to reschedule a time that suits. While I see some people saying that signed is an issue, it is a moot point because the customer is informed from the start to the end via emails and on the dispatch notes, in some cases they even get texts when the leave their contact details.įor myself for insurance reasons I always will send tracked & signed, that's what I was advised by every business owner and every forum or market place conversation. These are all options on the UPS tracking system. I think everyone is perhaps missing the fact that the buyer can arrange a redelivery, they can have it sent to their place of work, or they can leave it with a neighbour, they can also ask for it to be left in a safe place if the accept responsibility for the loss. Not sure if I did the right thing, just wondering if anyone knows - is it her responsibility to arrange a suitable delivery time? or am I supposed to do this for the customer as well? I have 90 feedbacks, all of them are 5 star, I have a feeling this person will leave a very grotty review for something that is the buyers fault. I am pretty certain she will have 3 delivery notes in her letter box.Īnyway, I informed the customer that I was being as helpful as I could, I can't redirect or call customer services and that its 11pm. I cant call customer services in the UK at 11pm on a Saturday night and I can't redirect without the customers barcode delivery note. ![]() They then said they would complain to Etsy if I didn't divert the parcel for them. ![]() The buyer told me that they worked long hours and were never in - sure but this isn't my fault? The buyer told me that I should not have sent the parcel signed for and that they would not have purchased from me if they had known I require a signature, I am confused by this as a signature seems pretty standard for shipping protection. I had already logged on myself before emailing them to see if I could redirect the parcel. I just had a bit of a disappointing experience with a customer making demands and threats when I was trying to help them.ġ1pm on a Saturday night and I make the mistake of checking UPS parcel status and see that a 3rd attempt at delivery was made in Seattle, I decide to message the customer to ask why they haven't been able to receive the package, I gave them the tracking again (which they already have) and said that they will need to use the delivery note to change the delivery or it will get sent back to me, as this is the third attempt it needs to be done with some urgency.
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